Mas+ Tracking Stuck or Not Updating – What You Should Know

Summary:

Learn what to do if your Más+ tracking number hasn't updated and when to reach out for additional help.

Main Content:

Sometimes, shipping carriers experience delays in updating tracking information.
If your tracking number shows no movement, here’s what you should know:

Step 1: Check the Last Tracking Update

• Sometimes packages are scanned late, even if they are moving through the carrier’s system.

• Allow up to 24 hours for tracking to update after receiving your shipping email.

• Past 24 hours: Reach out to the shipping carrier directly (UPS, USPS, FedEx) for an update.

Step 2: If No Movement for 15 Days

• If your tracking shows no updates for 15 days from the last scan:

  • Contact our Customer Care team with your order number, they will assist you with opening a claim.

Important:

• We cannot submit claims with our fulfillment partners until there has been 15 full days with no movement.

Step 3: How to Contact the Carrier Directly

• UPS: ups.com/track

• FedEx: fedex.com/en-us/tracking.html

• USPS: usps.com/manage

? Still no update after 15 days?
Contact our Customer Care team with your order number, and we’ll help move the claim process forward.

See Also:

• [Tracking Your Order – Where to Find Your Shipping Info] 

• [Tracking Shows Delivered, but I Can’t Find My Package] 

• [Product Arrived Damaged – How to Report It]