Mas+ Tracking Shows Delivered, but I Can’t Find My Package

Summary:

What to do if your tracking shows “Delivered” but your Más+ order isn’t found at your address.

Main Content:

Sometimes packages are marked "Delivered" by the carrier even though they haven't physically arrived yet.
Here’s what you should do if your tracking says delivered, but you don’t have your package:

Step 1: Check Around Your Home

• Look around your front door, porch, garage, or any side entrances.

• Carriers sometimes leave packages in secure or less visible areas.

• Check with household members, building managers, or neighbors who may have accepted the delivery for you.

Step 2: Allow 1–2 Business Days

• Some carriers may scan a package "Delivered" before it is actually dropped off.

• In most cases, the package shows up within 1–2 days after the delivery scan.

Step 3: Contact the Carrier Directly

• Reach out to the carrier with your tracking number to open a package trace or claim:

  • UPS: ups.com/track

  • FedEx: fedex.com/en-us/tracking.html

  • USPS: usps.com/help/claims.htm

Step 4: Still Missing? We’re Here to Help

• If the package still isn’t located after contacting the carrier, reach out to our Customer Care team.

• Please provide your order number and any case number the carrier gives you.

• We’ll work with you to find the best solution.

? Tip:
Packages delivered to large apartment complexes, businesses, or PO Boxes may experience additional routing time internally. Always check with your mailroom or front desk if applicable!

See Also:

• [Tracking Your Order – Where to Find Your Shipping Info] 

• [Tracking Stuck or Not Updating – What You Should Know] 

• [Product Arrived Damaged – How to Report It]