Mas+ Product Arrived Damaged – How to Report It

Summary:

Learn how to report a damaged Más+ order and request a refund or replacement.

Main Content:

We’re sorry to hear your order didn’t arrive as expected!
We want to make it right as quickly as possible.

If your Más+ order arrived damaged, here’s what to do:

Step 1: Gather Required Information

• Take clear photos of:

  • The damaged product(s)

  • The shipping box, especially any dents, tears, or signs of mishandling

• Locate your order number from your shipping confirmation email or order history

Step 2: Contact Customer Care

• Send the photos, and your order number to customer support 

• You can submit a support request at support.masbymessi.com.

Step 3: Timeframe for Reporting

• Damaged product claims must be submitted within 45 days of delivery.

Step 4: What Happens Next

• Once we review your submission, we work with you on a solution

• In some cases, we may also file a claim with the shipping carrier on your behalf.

? Helpful Tip:
Taking multiple angles of the damage and the box label can speed up the resolution process!

See Also:

• [Tracking Your Order – Where to Find Your Shipping Info] 

• [Tracking Stuck or Not Updating – What You Should Know] 

• [Tracking Shows Delivered, but I Can’t Find My Package]