My Order Is Wrong – What Should I Do?

Summary:

If your Más+ order was incorrect in any way, we’ll help resolve it quickly. Here’s what to do.

Main Content:

If your Más+ by Messi order arrived and something seems off, whether it’s the wrong flavor, a missing item, or something extra, we’re here to help.

What Counts as a Wrong Order?

• You received a different flavor than what you ordered

• An item is missing from your box

• You received an extra item you didn’t order

• The quantity doesn’t match your confirmation email

What to Do Next:

Please contact our Customer Care team with:

• Your order number

• A short summary of what’s wrong with the order

We’ll work with you to resolve it based on your description.

Response & Resolution:

• We aim to respond within a few business days

• Our team will review your order and offer a solution in a timely manner.

Timeframe:

Please report any issues within 15 days of delivery so we can take care of it promptly.

See Also:

• [Product Arrived Damaged – How to Report It] 

• [Tracking Your Order – Where to Find Your Shipping Info] 

• [I Accidentally Placed Two Orders – What Should I Do?]