Returns & Refunds – What’s the Policy?

Summary:

Más+ orders are considered final sale, but if something’s wrong with your order, we’re here to help. Learn how to report an issue.

Main Content:

All Más+ by Messi orders are considered final sale, as outlined in our Terms & Conditions. That said, if there’s a problem with your order, we want to know about it.

Our team will always do our best to review and resolve any reported issues with care.

How to Report a Problem

If something seems wrong with your order:

• Contact our Customer Care team within 45 days of delivery

• Include your order number and a short description of the issue

Once received, we’ll review your message and follow up with the best next steps.

What to Expect

Every report is handled on a case-by-case basis.
While we cannot guarantee refunds or replacements, we’re committed to providing thoughtful, timely support and doing what we can to make it right.

See Also:

• [My Order Is Wrong – What Should I Do?] 

• [Product Arrived Damaged – How to Report It] 

• [Tracking Your Order – Where to Find Your Shipping Info]