My Package Was Returned to Sender – What Now?

Created by Galina Irving, Modified on Wed, 30 Apr at 1:09 PM by Galina Irving

Summary:

If your order couldn’t be delivered and was returned to sender, here’s what you can expect and how to get it resolved.

Main Content:

If your Más+ by Messi package couldn’t be delivered and is on its way back to us, don’t worry - we’ll work with you to make it right.

Here’s what you should know:

Why Did This Happen?

Packages are typically returned to sender for a few common reasons:

Incorrect or incomplete shipping address
Repeated failed delivery attempts
Package held at a facility and not picked up in time
Refused at the point of delivery

What Happens Next?

Once your package is received at our warehouse:

We can either issue a refund or re-ship your order, depending on your preference and product availability

What You Can Do Now:

Track the status of your return using the original tracking number
If you’d like to request a re-shipment, contact our Customer Care team and confirm your correct shipping address along with the original order number.
If you prefer a refund, let us know and we’ll process it once the package is officially returned and scanned in by our fulfillment partner

Timeline

Returns can take 7–10 business days to be fully processed after the package arrives back at our warehouse.
We’ll notify you once your request is completed.

Tip:

If your original address had an error, please double-check your new one when requesting a re-shipment to avoid another return.